Frequently Asked Questions
Everything you need to know about your jewelry journey.
How long will it take for my order to ship?
Most orders are processed within 1-3 business days. Once shipped, standard delivery takes 3-7 business days, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return window for most items in their original, unworn condition. Please note that earrings and final sale items are non-returnable for hygiene and clearance reasons.
Do you offer a warranty on your jewelry?
Yes, we provide a 6-month warranty covering any manufacturing defects. This does not cover normal wear and tear, accidental damage, or improper storage.
How should I care for my gold-plated pieces?
To prolong the life of your jewelry, avoid contact with water, perfumes, and lotions. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate changes or cancellations within 60 minutes of the order being placed.